Request deletion
Send an email from the address you signed up with. You do not need the app installed.
We confirm by reply and delete the account within 30 days. This cannot be undone.
Before you ask: cancel Premium
Deleting your account does not cancel a subscription, because Apple and Google bill it. Cancel it first in your App Store or Google Play account settings. The steps are on our Support page.
What is deleted
- Your profile: email address, display name and sign-in.
- The family you own, with its pets, their photos, tasks and care history.
- Your membership in families you joined. Their pets stay with their owners.
- Your notification token and subscription status on our side.
What is kept
- Purchase records held by Apple or Google under their own policies.
- The minimum we are legally required to keep, if any. Nothing else.
More detail is in the Privacy Policy.
Delete some data, keep the account
You can remove individual pets and tasks in the app. To have specific data deleted without closing your account, email us and say what to remove.