Who is responsible
The TailsUp! mobile app for iPhone and Android and the website tailsup.io are published by TailsUp!. For any privacy question or request, write to hello@tailsup.io.
What we collect
Information you give us in the app:
- Account: your email address, a password (stored only in protected, hashed form) and your display name.
- Your pets: name, species, breed, sex, birth date, weight and, if you add one, a photo.
- Care tasks: what is due and when, and a history of what was completed, when and by which family member.
- Family: which accounts share a family, when you use family sync.
Information created when you use the app:
- Subscription status: whether Premium is active and when it renews or ends.
- A notification token, if you allow reminders, so we can send them to your device.
- Technical data such as IP address, device type and app version, processed by our hosting provider to deliver and protect the service.
We do not collect your location, contacts, or health data about people. We do not show ads and we do not track you across other apps or websites. This website sets no tracking cookies.
Why we use it
- To run the app: your calendar, reminders, the avatar’s mood and syncing between family members.
- To unlock Premium features you have paid for.
- To answer you when you contact support.
- To keep the service secure and prevent abuse.
We do not sell your data and we do not use it for advertising.
Who receives it
We share data only with the companies that run parts of the service for us:
- Supabase: database, sign-in and file storage. Data is stored in the European Union (Frankfurt, Germany).
- RevenueCat: manages subscription status.
- Apple and Google: process purchases and deliver notifications. We never receive your card details.
- Vercel: hosts this website.
We may also disclose data when the law requires it. If you use family sync, the people you invite can see and edit your pets, their tasks and the care history, and can see your display name.
How we protect it
Data travels over encrypted connections (HTTPS) and is encrypted at rest by our database provider. Access rules in the database let an account read only its own data and the data of families it belongs to.
How long we keep it, and deletion
We keep your data while your account exists. You can delete your account at any time; see Delete account. When you do, we delete your profile, the family you own, its pets, tasks and care history within 30 days.
Purchase records are kept by Apple or Google under their own policies. We may keep the minimum information the law requires us to keep, and nothing else.
Your rights
You can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Depending on where you live, laws such as the GDPR or Turkey’s KVKK give you these rights, and the right to complain to your data protection authority. Write to hello@tailsup.io and we will respond.
Children
TailsUp! is meant for people who look after a pet and is not directed at children under 13. We do not knowingly collect data from them. If you believe a child has created an account, contact us and we will delete it.
Changes
If we change this policy we will update the date at the top, and tell you in the app when the change is significant.