Contact us
Email hello@tailsup.io. Tell us your device (iPhone or Android) and what happened, and include a screenshot if you can.
Reminders are not arriving
- Check that notifications are allowed for TailsUp! in your phone’s settings.
- Turn off Focus or Do Not Disturb, or allow TailsUp! through it.
- On Android, exclude TailsUp! from battery optimisation.
Manage or cancel Premium
Subscriptions are billed by Apple or Google, so you cancel them there.
- iPhone: Settings, your name, Subscriptions, TailsUp!, Cancel Subscription.
- Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, TailsUp!, Cancel.
You keep Premium until the end of the period you paid for. For refunds, ask Apple or Google.
I bought Premium but it isn’t active
Make sure you are signed in with the same Apple or Google account you paid with, then use Restore purchases in the app’s settings. Still stuck? Email us the receipt.
Share a pet with my family
With Premium, open Family in the app and share your invite code. Whoever enters it sees the same pets and tasks as you.
Delete my account
The steps are on the Delete account page.